UKSupportDesk.comAirline Information & Passenger Support
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Privacy Policy

Your Privacy. Our Responsibility.

At UKSupportDesk.com, we value your trust and are committed to handling personal information responsibly. This policy explains what we collect, why we use it, who may receive it and the choices available to you.

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Effective Date14 August 2026

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Policy OwnerUK Support Desk

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Applies ToWebsite visitors & enquirers

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JurisdictionUnited Kingdom

1. Who We Are

UKSupportDesk.com is an independent airline-information and passenger-enquiry platform operating from London, United Kingdom.

We publish general travel guidance and respond to enquiries. We are not an airline, airport, government authority or official representative of those organisations. See our About Us page for more information.

2. Information We Collect

Depending on how you use the website, we may collect the following categories:

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Information You Provide

  • Name, email and phone number
  • PNR, surname, itinerary and travel details
  • Passenger counts and service requests
  • Messages and optional attachments
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Technical Information

  • IP address and basic request data
  • Browser, device and operating-system details
  • Pages requested and security events
  • Session identifiers used for secure forms
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Information from Others

  • Public airline and airport information
  • Official policy and travel-rule sources
  • Information provided by someone enquiring for another passenger
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Communications

  • Copies of submitted enquiries
  • Email, phone or WhatsApp follow-up
  • Call notes where created for support
  • Consent and enquiry references

Do not submit payment-card details, account passwords, full medical records or unnecessary identity documents.

3. How We Use Your Information

Respond to enquiries and provide requested supportSend enquiry references and service communicationsReview, secure and improve website functionalityPrevent spam, abuse, fraud and suspicious activityUnderstand and resolve technical delivery problemsComply with law and protect legal rights

4. Lawful Bases for Processing

Where UK data-protection law applies, the lawful basis depends on the activity:

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Consent

Where you actively agree to contact or optional processing. You may withdraw consent.

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Contract or Steps at Your Request

Where processing is necessary to consider or provide a service you requested.

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Legal Obligation

Where records or disclosure are required by applicable law.

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Legitimate Interests

To operate, secure and improve the service where those interests are not overridden by your rights.

5. How We Share Information

We do not sell or rent personal information. We may disclose only what is reasonably necessary to:

  • Hosting, email and technical providers: suppliers that operate website infrastructure, secure mail delivery, backups or support systems.
  • Airlines, airports or travel providers: only where you ask us to help communicate or where disclosure is necessary for the requested service.
  • Professional advisers: legal, accounting, insurance or security advisers where required.
  • Law and safety: authorities or other recipients where lawfully required or necessary to protect rights, safety and systems.
  • Business change: a genuine merger, restructuring or transfer, subject to appropriate safeguards.

Some providers may process information outside the UK. Where relevant, we seek an appropriate lawful transfer mechanism or safeguard.

6. Cookies & Similar Technologies

This website uses strictly necessary session technology for functions such as:

  • Protecting forms with CSRF tokens
  • Remembering a successful submission reference briefly
  • Applying anti-abuse and rate-limit controls
  • Maintaining security during your visit

These session identifiers normally expire when the browser session ends or when server-side session data expires.

We do not intentionally use advertising cookies on the current website. If optional analytics or marketing technologies are added later, this policy and any required consent controls will be updated before use. External websites linked from our pages set their own cookies under their own policies.

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7. Data Security

We use proportionate technical and organisational measures, including HTTPS security headers, server-side validation, CSRF protection, rate limiting, restricted private directories, authenticated SMTP and access controls. No internet service is completely risk-free, so absolute security cannot be guaranteed.

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8. Data Retention

We keep personal information only as long as reasonably necessary for the enquiry, follow-up, security, dispute, accounting and legal purposes for which it was collected. Retention varies according to the record type, whether support is ongoing and applicable legal requirements. When information is no longer needed, we delete, anonymise or securely archive it as appropriate.

9. Your Rights under UK Data-Protection Law

Depending on the circumstances and lawful basis, you may have rights to:

Access personal information held about youCorrect inaccurate or incomplete dataRequest deletion in qualifying circumstancesRestrict certain processingObject to processing, including direct marketingReceive portable data where the right appliesWithdraw consent without affecting earlier lawful useComplain to the Information Commissioner's Office

Rights are not always absolute. We may ask for reasonable identity verification and will respond within the period required by applicable law. Contact [email protected]. You can also visit the ICO website.

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10. Third-Party Links

Our website links to airline, airport, government, WhatsApp and other external services. Their websites and privacy practices are controlled by them. Review the destination before submitting personal information. Opening an external link may disclose technical request data such as your IP address and browser details to that provider.

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11. Children's Privacy

The service is intended for adults arranging or enquiring about travel. A parent, guardian or responsible adult should submit information concerning a child. Do not send unnecessary sensitive information about a child. If you believe a child submitted personal information without appropriate involvement, contact us so we can review it.

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12. Changes to This Policy

We may update this policy when our services, suppliers or legal obligations change. The revised version will be posted here with a new effective date. Material changes may also be highlighted elsewhere on the website.

13. Contact Us

For privacy questions, rights requests or concerns about how information is handled, contact us:

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AddressLondon, United Kingdom

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HoursMon - Sun: 7:00 AM - 11:00 PM