Flight Delays
Understand delay updates and possible options while waiting.
⏱Schedule Disruptions
Schedule Disruptions
We Can Help
Flight delayed, rescheduled or cancelled? Get independent guidance on immediate steps, rebooking, refund questions, missed connections and possible passenger rights.
Current GuidanceCheck official statusPassenger RightsGeneral UK261 informationRebooking & RefundsOption guidanceIndependent SupportAcross the UK
We Can Help You With
Always check live flight status directly with the operating airline or airport.
Flight Cancellations
Understand rebooking, refund and alternative-flight questions.
Schedule Changes
Guidance after the airline changes flight time, date or routing.
Missed Connections
Explore rebooking and alternative routes after a disruption.
Overnight Stays
General information about hotel, meals and other care.
Meals & Refreshments
Understand when care may be offered during a delay.
Baggage Assistance
Questions about checked baggage during disrupted travel.
Refunds & Compensation
General UK261, refund and airline-policy guidance.
Airline Communication
Prepare information for the airline or original ticket seller.
Other Support
Any other issue caused by a schedule disruption.
Your Rights Under UK261 (When Applicable)
Depending on eligibility, long delays, cancellations or denied boarding may involve:
Care & AssistanceMeals, communication and possible accommodation.
Rebooking or RefundAlternative travel or refund options in qualifying cases.
CompensationMay apply based on route, delay and disruption cause.
No Extra CostQualifying care or rerouting should follow applicable rules.
What You Should Do
- Check status on the airline's official website or app
- Keep airline emails, messages and notifications
- Ask the airline about immediate care and rebooking
- Keep receipts for reasonable disruption expenses
- Protect remaining sectors of the itinerary
Contact Sam - We're Here to Help
Important to Know
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Airline ResponsibilityThe operating airline handles care and rebooking during disruption.
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Keep DocumentsRetain booking details, notices and reasonable-expense receipts.
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Independent GuidanceWe are not the airline and cannot promise a particular outcome.
Send a Schedule Disruption InquiryShare your disrupted journey and contact details securelyOpen Form +
FREQUENTLY ASKED QUESTIONS
Schedule Disruption Questions
What counts as a schedule disruption?
Common disruptions include significant delays, cancellations, rescheduling, rerouting, airport changes and missed connections caused by an earlier flight.
How do I know if UK261 applies?
Coverage depends on departure or arrival country, operating airline and circumstances. Check current official UK guidance.
Am I entitled to compensation for a delay?
Possibly when eligibility conditions are met. Arrival delay, route distance, notice and the cause of disruption all matter.
What if I miss my connecting flight?
Contact the operating airline immediately. Protection depends on whether flights are on one booking and what caused the missed connection.
What if the airline reschedules my flight?
Review the change carefully. Significant changes may provide rebooking or refund options under airline policy or applicable rules.
What expenses can I claim?
Reasonable meals, communication, transport or accommodation may be covered in qualifying cases. Keep itemised receipts.
Will the airline pay for a hotel?
For some qualifying overnight disruptions, care obligations can include accommodation and transport, subject to applicable rules.
How long does a refund or compensation take?
Processing varies by airline, claim complexity, original seller and payment method. Refund and compensation are separate processes.
Can I get a refund after cancellation?
A refund or rerouting option may apply when the airline cancels, depending on the booking and applicable rules.
Can UK Support Desk confirm compensation?
No. We provide independent information and enquiry support. The airline or relevant decision-maker determines eligibility and payment.
STILL NEED HELP?
Still Facing Schedule Disruptions?
Talk to Sam for independent next-step guidance.- Quick response
- Independent support
- UK contact options