Wheelchair Assistance
Airport and boarding assistance for passengers with reduced mobility.
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Special Assistance
We Can Help You Travel with Comfort
Everyone deserves a safe, comfortable and less stressful journey. Sam can help you prepare a special-service request for the airline before you travel.
50+ AirlinesWorldwideSSR GuidanceMultiple request typesHassle-Free EnquiryClear informationIndependent SupportAcross the UK
Special Assistance Services - We Can Help You Get
Ask about services also known as SSRs (Special Service Requests) with your airline.
Mobility Assistance
Help with walking, boarding, connecting flights and terminal navigation.
Unaccompanied Minor (UM)
Safe-travel arrangements for children travelling alone.
Baggage Assistance
Help with check-in, carry-on, delivery and extra baggage handling.
Priority Seating
Request seats with extra legroom or close to a preferred area.
Bassinet / Infant Seat
Request infant seating options before travelling.
Medical Assistance
Travel with medical needs, arrangements or approved equipment.
Meal Requests
Special meals for dietary, religious or medical needs.
Pregnancy Assistance
General airline-request guidance before and during travel.
Pet Travel Arrangements
Cabin or cargo pet-travel request guidance.
Hearing Assistance
Request alerts and communication assistance.
Visual Assistance
Airport and onboard assistance for visually impaired passengers.
Stretcher Assistance
Airline arrangements for passengers travelling lying down.
Oxygen Assistance
Guidance for passengers requiring onboard oxygen support.
Service Animal Assistance
Documentation and travel arrangements for service animals.
Connecting Flight Assistance
Support during connections, terminal changes and immigration.
Extra Seat / Comfort Request
Request an additional seat for comfort or medical needs.
Other Special Requests
Tell us about any other assistance you may require.
We Make the Process Easier
- Review the airline's general request process
- Help prepare the information the airline may need
- Explain how to seek airline confirmation
- Help you follow up before travel
- Keep guidance clear and independent
Contact Sam - We're Here to Help
Send a Special Assistance InquiryShare the booking and request details securelyOpen Form +
FREQUENTLY ASKED QUESTIONS
Special Assistance Questions
What is special assistance (SSR) on a flight?
An SSR is a request sent to an airline for services such as wheelchair help, medical arrangements, special meals or unaccompanied-minor handling.
Is special assistance free?
Core disability and reduced-mobility assistance is often provided without charge, while some seats, equipment, pet or medical arrangements may cost extra.
How do I request wheelchair assistance?
Contact the airline or original ticket seller as early as possible with your booking reference and the level of mobility assistance required.
Can an airline deny my request?
Airlines can apply safety, aircraft and advance-notice requirements. Ask for the reason and possible alternatives if a request cannot be confirmed.
Can I request a bassinet or infant seat?
Yes, subject to aircraft configuration, infant age or weight limits and availability. Request it early and confirm before departure.
Can I request a special meal?
Many airlines offer dietary, religious or medical meal options, usually requiring advance notice.
Can I travel with a pet or service animal?
Rules depend on airline, route, animal type and destination regulations. Documentation and advance approval may be required.
How will I know the request is confirmed?
Look for written confirmation from the airline or ticket seller and reconfirm before travel and at check-in.
How early should I request assistance?
Request as soon as possible. Many airlines and airports recommend at least 48 hours, while complex medical arrangements may need longer.
Can UK Support Desk confirm assistance?
No. We provide independent guidance and enquiry support. Only the airline or its authorised service provider can confirm an SSR.
STILL NEED HELP?
Talk to Sam About Special Assistance
Independent guidance for airline assistance requests.- Quick response
- Independent support
- UK contact options